A PHENOMENOLOGICAL APPROACH TO UNDERSTANDING THE LIVED EXPERIENCES OF MILITARY LEADERS TRANSITIONING TO CIVILIAN LEADERSHIP ROLES

Author

Carlos Alberto Uresti, Southern Illinois University CarbondaleFollow

Date of Award

12-1-2025

Degree Name

Doctor of Philosophy

Department

Workforce Education and Development

First Advisor

Al-Asfour, Ahmed

Abstract

This descriptive phenomenological study explored the lived experiences of post-9/11 non-commissioned officers (NCOs) as they transitioned from military service into civilian leadership roles. The purpose of the study was to understand how former NCOs navigated identity renegotiation, cultural adjustment, and leadership adaptation while moving from structured, hierarchy-driven environments to decentralized civilian organizations. The study centered transition as a defining component of reintegration, reflecting Schlossberg’s foundational view that successful adaptation depends on how individuals interpret and manage major life changes. Social Identity Theory and Schlossberg’s Transition Theory provided the theoretical framework for examining how participants reconstructed their professional identity, established belonging, and refined their leadership practices in new organizational settings (Tajfel & Turner, 1979; Haslam et al., 2020; Schlossberg, 1981). These theories help clarify the psychological and social processes that shape veterans’ leadership development during reintegration. Using purposive and maximal variation sampling, 11 former NCOs participated in semi-structured, in-depth interviews. Data were analyzed using descriptive phenomenological methods, including horizontalization, invariant meaning units, and textural–structural synthesis. Three core themes emerged: (1) cultural separation and barriers to civilian integration, (2) reconstructing leadership identity, and (3) gaps in transitional support for cultural and professional adaptation. These themes reflect the complexity of transition as a developmental process that unfolds across both personal and organizational contexts. Findings showed that successful transition required more than job attainment; it depended on identity clarity, belonging, mentorship, cultural understanding, and leadership adjustment. Participants consistently noted that transition programs such as the Transition Assistance Program (TAP) emphasized employment mechanics while overlooking cultural, psychological, and identity-based challenges (Department of Defense, 2019; Whitworth et al., 2020). Their reflections indicate that reintegration is not a single event but an ongoing process of redefining leadership and self. Together, these findings highlight the importance of developing transition supports that incorporate cultural preparation, identity continuity, and leadership-focused guidance. Strengthening these supports can promote more effective reintegration and enhance the long-term success of former NCOs in civilian organizations. Keywords: military leadership, civilian leadership, leadership adaptation, veteran reintegration