Abstract
On-the-job training (OJT) has been used successfully as a training procedure from the beginning of recorded history. OJT can be an effective training method or it can cause many problems by not providing the skills and knowledge needed by the workers. This paper report on data collected from an actual study and creation of an on-the-job training program at a manufacturing facility located in the Midwest. Literature was presented to define the concepts used in on-the-job training and steps that created a company called “job certification program”. The training program was discussed, procedures defined and the reasons for using the different checklists and tests to insure validity and reliability. The development and overall success of the program was identified by using qualitative research methods through focus groups, interviews and observations. The main research method that was used was the random interview technique to identify employee response to the on-the-job training. Comments and summary impressions were expanded and identified in the discussion.