Master of Public Administration
Department or Program
Davis, Randal S.
Public management scholars consistently argue that clear goals increase employee effectiveness. As goals direct attention and effort toward a specific target, the knowledge of one’s organizational connectedness has the potential to increase job satisfaction. While the positive correlations between clear goals and job satisfaction are also well known among management scholars, little research examines lateral organizational communication’s importance for goal clarification, and further increasing job satisfaction. Findings from two regression models reveal that the while clearer goals indicate higher job satisfaction, employee job satisfaction is more pronounced in the presence of effective lateral organizational communication.