Degree Name

Master of Science

Department or Program

Rehabilitation Administration and Services


Flowers, Carl R.


Human services work entails providing services to others. Services are personalized to meet the needs and desires of the recipient. Providers may encounter a range of emotions, not only their own but those of the service recipient and other interested parties. Combined with increased workloads, fewer resources, and outside pressures, employees can experience job stress or burnout. This work explores the nature of human services work and burnout and provides recommendations for further examination to aid in retaining service providers, thereby preserving continuity and quality of services.