Date of Award

5-1-2022

Degree Name

Master of Science

Department

Behavior Analysis and Therapy

First Advisor

McLean, Deija

Abstract

This study attempted to determine if a low-cost, minimally time consuming intervention could increase document completion – specifically end of shift reports. Using a concurrent multiple baseline design, automated phone calls reminded staff to complete their end of shift reports. Participants were the staff members at 16 group homes. All participants were trained Direct Support Professionals. The dependent variable was completion of end of shift reports as a percent of opportunities. There was a measurable response to the intervention. Overall, the percent of completion increased from 4% in baseline to 22% during intervention. The agency desired a much higher response level so a future research opportunity could address the limitations of this study by exploring the motivating operations impacting document completion and identifying individual staff rather than using aggregate data.

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