Degree Name
Master of Arts
Graduate Program
Speech Communication
Advisor
Sandy Pensoneau- Conway
Abstract
Abstract
The internationalization of higher education has grown significantly over the past three decades, with international students playing a crucial role in fostering academic, cultural, and economic development in host countries. University websites are pivotal in supporting international student mobility, serving as primary sources of information during the decision-making process. This study aims to evaluate the effectiveness of the Center for International Education (CIE) website at Southern Illinois University Carbondale (SIUC) in disseminating information and providing a positive user experience for international students.
The study examines factors influencing website usability, such as content clarity, website architecture, user interface design, and accessibility. Using a mixed-methods approach, current international students at SIUC were surveyed to assess their perceptions of the CIE website’s functionality and their experiences in accessing key information. Findings from the study reveal critical areas for improvement, including content visibility, ease of navigation, and the provision of multilingual support.
The results underscore the importance of user-centric website design and the inclusion of features like virtual tours, interactive tools, and mobile-friendly interfaces to enhance usability. By addressing the challenges faced by international students, the study provides actionable recommendations to optimize the CIE website’s performance, improve the dissemination of information, and foster a more inclusive and supportive online environment. These enhancements are vital for attracting, retaining, and supporting international students, ultimately contributing to the global reputation and success of the university.