Date of Award
Doctor of Philosophy
The purpose of this study is to determine the levels of burnout and role stresses among direct service providers at centers for independent living in Region V, and investigate the relationship between burnout and role stressors among the population. Results showed that the respondents have average level of emotional exhaustion, high level of depersonalization, and low level of personal accomplishment in categorization of MBI scores. When comparing with the MBI-HSS normative samples, it indicated that these providers experience higher burnout than overall samples and the sample in social services. The obtained results supported the previous view that CIL management problems including low salaries, high staff turnover, insufficient resources, excessive caseload, unsatisfactory reward, or general lack of control over job tasks and responsibilities that may effect to high burnout.
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