Date of Award

5-1-2012

Degree Name

Master of Science

Department

Workforce Education and Development

First Advisor

Freeburg, Elizebeth

Abstract

AN ABSTRACT OF THE THESIS OF RODNEY H. WELDON, for the Masters of Science degree in WORKFORCE EDUCATION, presented on APRIL 28, 2012, at Southern Illinois University Carbondale. TITLE: AGING AUTOMOTIVE TECHNICIANS EXTEND THEIR WORK LIFE THROUGH SERVICE TEAMS SEEKING TOTAL SERVICE EXCELLENCE MAJOR PROFESSOR: Dr. Elizabeth Freeburg The purpose of this paper was to contribute to the body of knowledge about the automotive technician's work life. More specifically, the study addressed the identification of change in technician production, how this change affects and was affected by the issues through out their work life. The author analyzed automotive technician productivity and efficiency calculations of automotive dealership technician production and the issues that impacted change. 40 years of hands on service department management recalled from the researchers personal records applied what worked and redefined what did not.

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