This article summarizes a workflow and task analysis of technical services functions conducted at Southern Illinois University Carbondale’s Morris Library during the 2005-2006 academic year. During the workflow analysis, procedures were identified that could be modified or eliminated and awareness was raised about the role of the various sections. The task analysis documented current practices, revealed differences in the way faculty and civil-service staff members spent their time, and informed changes to staff work assignments.
Kitti Canepi. "Work Analysis in Library Technical Services." (Jan 2007). http://opensiuc.lib.siu.edu/morris_articles/13